Eglo Lighting Pianopoli Chrome Pendant Light 93662

Our Price Promise

Our Price Match Guarantee means that if you find a lower priced identical stocked item with a competitor, we will pay a 5% discount.

We work very hard to ensure that we offer the absolute best prices online. Luminous Pendant Lighting runs a check on our competitors’ prices regularly.

Our Price Guarantee is part of our commitment to always offer you the lowest prices. When you’re shopping online for pendants, if you find a product cheaper than ours – we’ll beat it. Simply follow the instructions on how you can claim the 5% price guarantee 

How to claim your 5% Discount

1. You must purchase the item from our website before requesting your Price Match Guarantee
2. Send an email to support@luminouspendantlighting.com.au with the following details
1. Please enter PRICE MATCH as your Subject
2. Evidence of the competitor’s lower advertised price for the identical product must be provided.
3. Proof of Purchase
3. We will then verify the price comparison.
4. Get your 5% discount. We will then refund the difference within the next 48 hrs after the price has been verified.

Terms and Conditions

• Price Beat applies to personal shoppers only.
• We do not Price Beat for advertising errors, prices which include bonuses, limited or group buy offers, clearance products, promo code and finance offers, or cash backs and discounts including where offered directly by a supplier or a third party.
• The item must be in stock on the competitor’s website.
• It does not apply to items sold on marketplace websites such as eBay, Amazon, Wish, etc…
• You must purchase the item from our website before requesting your Price Match Guarantee.
• The item must be in stock on the competitor’s website.
• The competitor must be an authorised Retailer of the product in question.
• Approved retailer prices must be in Australian dollars and will be adjusted to exclude any added fees, taxes or other charges such as shipping. Coupon codes will be void when you claim the Price Match but sales are still valid.
• We reserve the right to limit quantities sold.
• These terms and conditions are subject to change without prior notice.

SHIPPING RATES

FREE shipping when you spend over $100.
Standard Shipping - $19.95 for all orders under $100.

ORDER CONFIRMATION

Soon after you place your order, we send you an order confirmation email to verify that your order has been received and your credit card payment has been pre-authorised. In this email, you can see the date you placed your order, your order ID and itemised costs.

We then automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

CANCELLATIONS

You are entitled to cancel your order for any reason within 5 business days from the date of purchase as long as the goods have not yet been dispatched from the warehouse. In this case, we will refund your money in full (less $20 administration fee if applicable)

Please see our Returns Policy for more information

INCORRECT ADDRESS

If there is an error with your address, please contact support@luminouspendantlighting.com.au immediately and we will endeavour to amend it.

However, due to our fast processing times, this is not guaranteed.
We do not accept any liability for incorrect addresses, however, we will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

STOCK-OUTS

There may be rare occasions where a product might run out of stock after you have purchased it online. This may happen when there is a large influx of orders during a short period of time, for clearance items, and products with limited stock. If this does happen Luminous Pendant Lighting will be more than happy to provide the customer with a refund or a store credit.

Please see our Returns Policy for more information

ORDER SHIPMENT

If your order is in stock, we endeavour to dispatch all orders received before within 2-3 business days. During peak and promotional times, please allow 2 extra business days for dispatch. Please contact us if you have any questions about your order.

DELIVERY TIMES

WITHIN AUSTRALIA

As unfortunate as it is, we cannot guarantee shipping times as it depends on the destination and the carriers. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

Delivery time estimates shown below may be used as a guide only.

Standard Shipping

Metro Areas: 4-6 business days
Regional Areas: 6-9 business days

INTERNATIONAL ORDERS

We currently do not ship internationally.

TRACKING YOUR ORDER

Once your order has been packed and dispatched, you will receive an email with all your tracking details. Luminous account holders can also access these details by going to MY ORDERS and choosing the SHIPMENTS tab in your online account.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has been dispatched.

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team.

DAMAGES

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@luminouspendantlighting.com.au and we will process an insurance claim on your behalf. All damages need to be reported back to Luminous Pendant Lighting within 5 business days.

Please click here to read our full Returns Policy.

ISSUES WITH AN ORDER

If there is a problem with your order, please email us at support@luminouspendantlighting.com.au

RETURNS 

Please click here to read our full Returns Policy.

Our Warranties provide total peace of mind

Luminous Pendant Lighting provides a comprehensive warranty program for all our lighting products. Different warranty periods apply to different types of products.

We endeavour to provide you the best post-sales support

If you have any questions about your warranty or require technical support, our after sales Customer Care team is there to support you. Depending on the type of product and the nature of your query, we will be able to provide you with direct support or will arrange for the relevant manufacturer to attend to your request.

Manufacturer’s Warranty is valid only within Australia and commences from the purchase date on your invoice. Most manufacturers require that their products are installed by qualified electricians and we highly recommend that you keep the receipt from your electrician in case it is required for a warranty claim.

If a product covered by warranty fails due to a manufacturing defect we will organise to repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.

Making a warranty claim

1. Send an email to support@luminouspendantlighting.com.au with the following details
1. Please enter WARRANTY CLAIM as your Subject
2. Proof of Purchase. You must provide the tax invoice we emailed to you.
3. Photos of the damaged item.
2. We will process the order and ask you to ship the product. (Please note that return shipping will be paid by you, the buyer)