Product Guarantee
Our Warranties provide total peace of mind
Luminous Pendant Lighting provides a comprehensive warranty program for all our lighting products. Different warranty periods apply to different types of products.
We endeavour to provide you the best post-sales support
If you have any questions about your warranty or require technical support, our after sales Customer Care team is there to support you. Depending on the type of product and the nature of your query, we will be able to provide you with direct support or will arrange for the relevant manufacturer to attend to your request.
Manufacturer’s Warranty is valid only within Australia and commences from the purchase date on your invoice. Most manufacturers require that their products are installed by qualified electricians and we highly recommend that you keep the receipt from your electrician in case it is required for a warranty claim.
If a product covered by warranty fails due to a manufacturing defect we will organise to repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.
Making a warranty claim
- Send an email to support@luminouspendantlighting.com.au with the following details
- Please enter WARRANTY CLAIM as your Subject
- Proof of Purchase. You must provide the tax invoice we emailed to you.
- Photos of the damaged item.
- We will process the order and ask you to ship the product. (Please note that return shipping will be paid by you, the buyer)